Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
Chapter 1: Introduction to BPM
Chapter 2: Process Identification
Chapter 3: Essential Process Modeling
Chapter 4: Advanced Process Modeling
Chapter 5: Process Discovery
Chapter 6: Qualitative Process Analysis
Chapter 7: Quantitative Process Analysis
Chapter 8: Process Redesign
Chapter 9: Process Automation
Chapter 10: Process Intelligence