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  • Chapter 1: Introduction to BPM (PDF, JPEG)
  • Chapter 2: Process Identification (PDF, JPEG)
  • Chapter 3: Essential Process Modeling (PDF, JPEG)
  • Chapter 4: Advanced Process Modeling (PDF, JPEG)
  • Chapter 5: Process Discovery (PDF, JPEG)
  • Chapter 6: Qualitative Process Analysis (PDF, JPEG)
  • Chapter 7: Quantitative Process Analysis (PDF, JPEG)
  • Chapter 8: Process Redesign (PDF, JPEG)
  • Chapter 9: Process Automation (PDF, JPEG)
  • Chapter 10: Process Intelligence (PDF, JPEG)